I know most blogs on here are about WAR but I am gonna throw a change up and rant about people calling Comcast (where I work) while on the line with them at work.


Background: I am a CAE at Comcast and have been doing this job for about 3 years now. I am fully trained in everything Comcast offers. (Cable, Internet, Phone, Wireless, Billing, etc.) I have come to find out that 80% of mankind is what I, and the other 20%, would like to call "dumb as hell". If you do not understand then just know you are in the 80%.

Not to brag or anything but I am damn good at my job. I can tell and fix 95% of the issues people call in about 1 minute flat. But my call handle time is about 6 minutes. Why you may ask. Well its b/c trying to explain how to release or renew you ip to that 80% section is almost impossible. Let alone trying to teach someone how to right click on a icon.

My posts here and in the future will be about real calls I have taken on the job so you can get a better understanding on why some people come in and shoot up call centers....I mean, say we as Comcast reps have one of the most stressfull jobs around.



Story 1: The Tornado

It was 4 hours after 2 tornados ripped through the northern part of Nashville, TN. You may have heard about this about 2 years ago. Anyways, I came into work knowing it was going to be a "Comcastic" work day and I was not disapointed. This is how the call went:

Cust = Customer
TCG = The Comcast Guy

TCG >> Thank you for calling Comcast. This is TCG. How can I help you?
Cust >> I have no service or power in my home!
TCG >> I am sorry to hear that mam. We did just have 2 tornados that hit your area and we have alot of cable and power line down because of that.
Cust >> So!? I want my service back on...NOW!
TCG >> Mam, if there are lines down in the area, we mave to get those back up along with the poles so you can first get power into you home and then Comcast will work on the lines. For all we know you could have a tree that has fallen on your lines and we have to get that tree out of the way before we can restore your service.
Cust >> Damn right! I see the tree outside. It also took out half my house!
TCG >> ...

long silent pause

TCG >> Mam, You might want to get a solid roof over your head before we can provide Comcast services back into your home. Let alone power.
Cust >> Dont get smart with me! *mubbles to friend cussing*
TCG >> Again mam, we had 2 tornados go through that area and some people are without home, others without there car, and yourself without a Walmart or Comcast services.
Cust >> I dont care fix it now!
TCG >> We will fix it as soon as we can mam. May I ask, have you called your insurance company about your home yet? Or did you call Comcast first?

*Click*

Cust did not like that comment it seemed.


More to come later.

Tags: Story 1

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